The shipping time generally takes around 10-15 business days (for the US) and 15-20 business days (for other countries) after we send the parcel out, sometimes it is sooner while sometimes it takes longer time. The longest delivery period allowed on our side is one month.
If you have not received the parcel after one months upon we sending the parcel out, please contact us. Customers who do not have tight schedule requirement, please choose this one. During busy seasons such as Christmas and New Year as well as terrible weather conditions, the efficiency of this express might be affected.
* Please note that shipping in Holiday season would take 5 - 7 business days more than usual.
Since an order needs up to one month to be delivered, please don't reach out to us if that period has not passed.
You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us, i.e. once the shipment has left the fulfillment centre of your online shop.
Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order started being shipped.
When your order is ready to ship, we will send it to the shipping company and they will completely handle it. Depends on each shipping company's policy or customs procedure, you might be charged extra fee for the final delivery or the import tax, probably due to your shipping address is in a remote area. In this case, please kindly pay them the required fee to receive your order.
We use mail service to ship your order, mainly to north America, Europe, Australia and some countries in Asia. Shipping costs are calculated automatically at the checkout page depending on the weight of the package and your destination.
Our warehouses are located in different locations in China. Moreover, our stock is spread out over multiple fulfillment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once, they are on the way. Therefore, the partial shipment could be applied to customers’ order.
We offer safe shopping and accept payment via PayPal, Credit card, Debit card or VISA. So you can choose the most suitable one for you. All products are set in US Dollar, our system will automatically exchange your currency to make it easy for you when placing order.
This error typically occurs when the billing address entered does not match what is on file with your financial institution.
Firstly, please attempt your order again with updated billing information. Please be informed that you need to match your billing address correctly to the address which you have registered with your card issuer bank. This includes any formatting associated with applicable unit numbers, as well as requiring a full nine-digit zip code for some verification.
Secondly, be advised that every instance in which this error populates results in a pre-authorization, which will simply fall off and never post to your account. For getting the better support, please contact your issuer bank to figure it out.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
Especially shipping factor, that eventually make our products defective or damaged.
If you received a defective/damaged item, please kindly contact us at firstname.lastname@example.org, tell us about your problem(s) and don't forget to attach photos/videos that clearly show the problem for better support.
There are 3 options that we can offer:
We will either send you a REPLACEMENT
You RETURN our product to get a full refund (return center is not located in the US)
Or you can KEEP the product and receive 50% REFUND.
Please be informed that you can only choose 1 of 3 options above, and it is the final solution for your request.
We accept returns on products which were shipped out by us and the item is defective due to an error on our end (e.g. wrong item, damaged or faulty).
Return with Full Refund Eligibility does not include cases which are NOT of Family Gift Nation Store error, such as;
BUYER MISTAKE on purchasing item color, description or quantity, or any other Buyer error.
Items past the 30-day warranty period (since delivery).
In case of providing us an incorrect shipping address, you should contact us immediately by sending an email to email@example.com and provide us your correct address. We will check whether we can change it for you.
If your order was shipped out, we are really sorry that we are not able to change it for you nor sending you another packet without any fee.
There are 2 common reasons that your packet is returned: Your shipping address is incorrect/insufficient or you are not able to collect your package when the post office attempts to deliver.
In the event the parcel is returned to us due to incorrect/incomplete shipping details, reshipping fees will be applicable.
In other case you are not able to collect your package when it's out for delivery, your package would be kept at the local post office for a period of time for collecting before they send it back to the sender. If you are not able to collect your package in time, we are willing to send you a replacement.
If the second package cannot reach you, we are sorry that there won't be anything else we can do to help.
If you received the delivery notice but the package is not in your mailbox, in your apartment office, or on the porch/doorstep, please don't worry, there are a few possibilities and steps to do in that event.
It could be delivered to the PO Box if you have one. Please stop by the post office to collect your package.
Your neighbors and housemates might have received it in error. You might want to reaching out to them.
USPS delivery vans have GPS that sometimes automatically updates a shipment as "Delivered" prematurely. Please wait another business day because the package was most likely marked as delivered accidentally, and will arrive the following day.
If the package does not show up (extremely rare occasion), please call the post office (make sure you call the LOCAL OFFICE), and NOT the HOTLINE. You should ask them who delivered the package, and ask them details about that day's delivery. They are used to these types of questions, and can usually provide helpful information.
The Company is committed to protecting its own intellectual property, such as information, processes, and technology, from infringement by others. The Company's informational tools are available at our disposal because of significant investments of time and Company funds. If our intellectual property is not properly protected, it becomes available to others who have not made similar investments. This would cause us to lose our competitive advantage and compromise our ability to provide unique services to our customers.
The Company's intellectual property includes confidential Company business information, trade secret technology (such as computer software and systems and knowhow related to them), patented inventions and processes, trademarks and service marks, trade dress, and copyrighted works. It is the responsibility of every Company employee to help protect Company intellectual property. It is the responsibility of Company managers and supervisors to foster and maintain awareness of the importance of protecting the Company's intellectual property.
The Company also is committed to respecting the intellectual property of others. The rules with respect to intellectual property, including misappropriation of business information and trade secrets (e.g., computer systems, software, and related knowhow) and infringement of patents, trademarks and service marks, trade dress, and copyrights, are complex, so you should seek expert advice from the Company's attorneys to address specific issues that arise with respect to our business. In many instances the Company's attorneys can perform searches for pre-existing patents, trademarks or service marks, or copyrights and help you avoid infringing conduct. Company attorneys also can evaluate business information to help you avoid infringing conduct.